Helping users quickly with their computer issues
We use LogMeIn and Copilot applications to help our remote business and home clients who need immediate attention with their computer problems. There is nothing to configure—even if your computer is behind a firewall.
LogMeIn Free offers basic remote control which allows you to open files, check your email, run programs, and run system diagnostics. On the first visit we run a setup on your work or home computer and then when a remote session is scheduled, you can turn on LogMein and we will be able to remotely assist you whereevr your computer may be. You can then turn off to protect your privacy and use only when you need help.
Copilot is secured by 128-bit SSL encryption and as long as you have a decent internet connection, we can send you an e-mail and after you accept the invitation, tech+help can assist you remotely. Our users in remote offices love this service.
For larger deployments, we usually setup up an ongoing Virtual Private Tunnel (VPN) to your network and server. Then using Apple Remote Desktop on Mac OS X servers and Terminal Services on Windows Servers, tech+help can check your network and backups and perform basic troubleshooting without actually being on the premises.
Please Contact us for more information.